Yellow 42 Recruitment are currently recruiting for an assistant manager for a 5-star hotel in Ayrshire for their tea bar/lounge – offering lite snacks and excellent wines and spirits.
This role would suit someone who is ready to step up from being a supervisor or an assistant manager in a smaller establishment, ready to make the move to an iconic resort.
What you need to demonstrate
- Able to manage multiple outlets and a large number of staff.
- Effectively manage distribution of workload amongst self and direct reports
- Respond appropriately to guest needs during hours of operation
- Lead the team by setting a positive example
- Monitor employees to ensure performance expectations are met.
- Conduct appraisals in line with guidance given from the F&B Services Manager in line with completion dates
- Lead the team by creating an environment in which direct reports can take responsibility and authority for their own work and development
- In conjunction with the F&B Services Manager, develop and implement Training programmes for Departments
- Lead the team by communicating effectively
- Display an understanding of the impact that menu choice has on productivity and profitability
- Initiate and maintain timely recording of and follow-up of all bookings
- Conduct performance or reviews with direct reports as necessary on a timely basis
- Provide creative methods for improving Customer Service
- Continuously review and improve internal operations methods in own Department and suggest to other Departments how they might assist in general improvements through appropriate forum
- To generate new ideas for service and products that will maintain a competitive and leading edge over our competitors
Who you are
- Must be able to communicate effectively in spoken and written English.
- Previous experience of working in luxury hotel environment at Senior Head Waiter or Assistant Outlet Manager Level or above is essential
- Degree/HND or equivalent preferred
- Ability to analyse financial information and prepare budget and outlet goals and to monitor and control payroll and other costs preferred
- Must be resourceful, creative and maintain flexibility.
- Be able to lead a team by creating the right example, training, motivating and mentoring to achieve desired ends
- Comprehensive computer skills preferred
- Intermediate or Elementary Food Hygiene Certificate desirable
- Personal License Holder desirable
What is on offer
- Salary £31.5k or above DOE
- Subsidised live in accommodation if required
- Access to a meal on duty in the staff canteen.
- Friends & Family Rooms Programme - discounted room rates
- Discounts available at the Food & Beverage outlets
- Resort Facilities – use of the Spa, Gym and facilities
- Discounted room rates at all company properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available
PLEASE NOTE THAT THERE IS NO SPONSORSHIP VISA IN PLACE FOR THIS ROLE - FULL RIGHT TO WORK IN UK IS ESSENTIAL