We are currently working with a hotel in Oban for a Receptionist. You will be the face of the business, delivering friendly and efficient service, and ensuring guests are completely satisfied.
This hotel is part of a large independent hotel group, overseeing more than 9, 500 rooms in the portfolio.
DUTIES
- As Receptionist you will stay informed about daily operations such as guest arrivals, departures, and special requests.
- Maximising room revenue according to company guidelines
- Welcome guests quickly and professionally at check-in and check-out, following company standards.
- Identify and meet guest needs during registration or departure.
- Follow policies for handling cash, charges, floats, and tills.
- Maintain up-to-date knowledge about hotel services and the local area to assist guests.
- Attend daily meetings as the Receptionist to keep the team informed and aligned.
- Boost sales through up-selling, special offers, and incentives.
- Respond promptly, courteously, and efficiently to customer enquiries and booking requests.
- Address and resolve guest complaints in a timely manner.
- Operate the telephone system efficiently, adhering to company protocols.
- Shifts will be 7.30am-3pm or 3pm-11pm 5/7 days.
REQUIREMENTS
- At least one year of previous hotel or customer-facing experience is essential, ideally in a similar role as a Receptionist.
- Be able to demonstrate outstanding customer service and organisational skills.
- Ability to make effective decisions in a fast-paced setting.
- Strong communication abilities when interacting with both guests and colleagues.
- Competence in using telephone and computer systems.
- Knowledge of working with reservation systems a distinct advantage, as a hotel Receptionist.
BENEFITS
- A creative and inclusive workplace culture.
- Long-term opportunities for career growth.
- Support for involvement in the community and environmental projects.
- Staff accommodation with ensuite available.